Website Tim Hortons

Baker Key Responsibilities:

Customer Service

Demonstrates that customer service is his/her number one priority
Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you
Responds to customers in a friendly manner with an appropriate sense of urgency
Responds to special customer requests in a friendly manner
Assists in serving customers where necessary

Policies & Procedures

Follows all store policies and procedures (e.g. cash handling procedures, back door policy, break policy)
Reports all accidents, unsafe conditions and security incidents to management
Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy


Follows Tim Hortons standards and guidelines when preparing product for our customers
Follows all operating guidelines for each piece of equipment
Regularly takes temperatures of the required product, fridges and freezer and records information in the Time & Temperature Log
Minimizes food waste, through making smaller quantities of food more often throughout the day and records prepared items and waste on the production sheet
Monitors freezer product inventory and submits order quantities
Supports a clean environment through regular clean up
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Owner or Store Manager
Other duties as required

Tagged as: baker, food service

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